To manage the workflow of business processes in the services industry is difficult, particularly the
communication between specialists on one side and end users on the other.
In ITIL® the IT service management processes are based on best practice. Of course you´ll find
similar processes in other industries as well, e.g. facilities management and health care.
The simulation game ITIL® Foundation is suitable for the service management processes of all these
Online ITIL® Foundation Simulation.
The simulation ITIL® Foundation prepares students for the examination with which they can obtain the Foundation Certificate for IT Servicemanagement.
The simulation game can be used either as an individual or as part of a group of students. Given the Training Manual, any participant can start the game at any time they want to. Off course you can start together with a kick-off or an exam training eventual in combination with the official exam.
Read more about how the simulation works
Procedure to start
The simulation game is nominated for the innovation award of the ITSMF
The student is granted access automatically through the website after a license has been bought. This license
is valid for a limited period of time. Along with this license, a student also receives a Training Manual
to make sure that they can start using the simulation. A coach will be appointed to answer your questions and
will contact you when needed.
The simulation includes a data bank filled with all the theory from the ITIL® books. The complete simulation game
gives the student all the information necessary for the exam on ITIL® Foundation.
The Internet gives you access to the ITIL® simulation 24 hours per day 7 days per week. You can:
- Pass through the simulation
- Take decisions
- Learn from feedback
- Study the theory
- Test your knowledge with a mock exam!
You can start where you want to, when you want to and can stop at any point, at any time. Any decisions you have made will remain saved within the simulation.
Learning example for ITIL®
This simulation is completely to compare with a regular 3-days training. During 14 hours within this simulation and 2 hours with
your training manual will make ITIL® understandable, you now know how to use it. During the license time of 6 weeks, your coach will be there for you, and will watch over you.
After that you will have to study the theory and put yourself into an exam to receive the ITIL® Foundation Certificate in IT Servicemanagement.
If you would like more information, please contact Educa Simula.
What is so special about the simulation?
The student�s knowledge will be put into a virtual environment. This helps the student
learn the complex relationships between IT workflow and the impact of these processes on the business.
This is not done by telling students that their decisions are right or wrong. A student has to learn
the consequences that his/her actions will have on the business processes. What was done and what are the
results? The effects of your actions on the company´s clients must also be taken into consideration.
Understanding the practise will help the theory fall into place. The simulation will help you gain this understanding
and, as a result, you will learn the theory more easily.
It is possible to customise this simulation to include the specific culture and atmosphere of your organization.
If your employees can log into a simulation that is a virtual representation of your company, it will
be much easier for them to understand the workflow in your business processes.
Read more about customers endorsement
Teacher from Hogeschool Zuyd:
"I find these new learning methods very useful. The simulation game is energetic and lively, so it becomes easier to teach dry subjects. It´s easier for students to empathize with a real-life situation. Previously I used to tell a story, but now my task is more coaching and monitoring. Also the way in which the students receive feedback from the system is quite good.
No more reading an endless amount of books, but a simulation to understand what ITIL® is all about!
I´ve been through the simulation several times, to repeat all actions in a different sequence and
to re-read all the information and questions. As far as I´m concerned there should be more software
Servicedesk employee Sibren: "
I was feeling reluctant to do the online ITIL® simulation, but it´s much nicer than I could imagine. Within a few hours it is clear what ITIL® is about and you won´t need to read an endless amount of books. It is a fun way of learning".
Jasmin Hadzic certified as the first pilot candidate ITIL® Simulation.
Jasmin was the first one who received the ITIL® Foundation Certificate.
Erna van Kollenburg: "Jasmin, congratulations."